MDM's xRM/CRM Blog

AgFirst Farm Credit Bank – Microsoft CRM Success Story

Michael D. Medsker — Mon, 21 Nov 2011 00:38:50 +0000

US Air Force uses Microsoft Dynamics CRM for Request for Forces

Michael D. Medsker — Mon, 21 Nov 2011 00:27:01 +0000

Microsoft Dynamics CRM Case Study from Evolution Healthcare and m-hance

Michael D. Medsker — Mon, 21 Nov 2011 00:17:45 +0000

Microsoft CRM – Endsleigh Insurance Case Study

Michael D. Medsker — Mon, 21 Nov 2011 00:09:35 +0000

CH2M Hill Increases Support Quality, Reduces Expenses by Using Global Help-Desk Solution

Michael D. Medsker — Fri, 14 Oct 2011 02:22:48 +0000

CH2M Hill, a global provider of infrastructures, facilities, and related services, provided employees with technical support by using a help-desk tool that had become unstable and would soon lose vendor support. After reviewing competing solutions, the company decided to implement Microsoft Dynamics CRM together with help-desk capabilities developed by Microsoft partner xRM.com and Microsoft Services. Today, 23,000 employees around the globe can rely on a help-desk resource with extensive self-service capabilities and a vast, discoverable knowledge base. CH2M Hill can now resolve the majority of support requests through self-service tools instead of over the phone. Intelligent routing directs requests to the right member of the global help-desk team. With new efficiencies, the number of support analysts has remained the same although CH2M Hill has brought on thousands of new employees. Read more

Government Agency Cuts Development Time by 75 Percent with xRM Platform

Michael D. Medsker — Fri, 14 Oct 2011 02:01:49 +0000

The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics® CRM to develop a mail-tracking application, the agency turned to the xRM platform, upon which Microsoft Dynamics CRM is built, to rapidly create relational line-of-business applications. By doing so, it reduced development timelines by approximately 75 percent. IT staff members can now respond to business needs far more quickly, developing a range of xRM-based solutions—from case-expense tracking to home-improvement contractor registration. The applications have been readily accepted by users because of their familiar interface and intuitive functionality. Most importantly, the agency now has the agility to better serve its users and its constituents. Read more

Scribe Software Launches New Scribe Online Platform

Michael D. Medsker — Thu, 21 Apr 2011 05:41:23 +0000

New cloud-based integration framework enables partners and customers to work collaboratively in hybrid IT environments. Read more

Introducing Microsoft Dynamics CRM 2011 Claims-based Authentication

Michael D. Medsker — Mon, 11 Apr 2011 20:45:54 +0000

Decisions Spring 2011

Michael D. Medsker — Mon, 28 Mar 2011 03:27:08 +0000

The Microsoft Dynamics landscape is changing quickly – new technology, new platforms, new implementation strategies, new partner challenges—and the changes mean major new opportunities, and major new risks. Decisions that you make now about your Dynamics solution will have implications for years to come. Join us for our most targeted and in-depth virtual conference to date and get the latest information on the future of Dynamics products, technology, and strategy. Register

Microsoft Releases Dynamics CRM 2011 On-Premises Product

Michael D. Medsker — Thu, 17 Feb 2011 17:07:38 +0000

By Kurt Mackie 02/16/2011
Microsoft Dynamics CRM 2011 for on-premises deployments was released globally today.

This customer relationship management (CRM) solution is designed for installation on servers typically housed within organizations or managed by Microsoft’s partners. The product arrived almost one month after the hosted on-demand version became available. Microsoft or its partners currently offer the CRM software as a service at a promotional cost of $34 per user per month (offer ends on June 30), according to Microsoft’s description. Read more…